Techniques for Measuring Customer Satisfaction
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Course Introduction
The course helps those who are responsible for measuring customer satisfaction, wish to review the effectiveness of current company's approaches and learn more about customer satisfaction and ISO 9001:2000.
The course will introduce alternatives to postal surveys, how to plan the approach to measuring customer complaints and satisfaction, how to interpret and use results. Customer satisfaction as required in ISO 9001 and the EFQM Excellent Model will also be gone through in the course.
| Category | Quality Management Systems |
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